Frequently asked questions

Common questions from shop owners and clients about the free trial, booking, and how BarberBook works.

Do I need a credit card to start?

No. You can start your 30-day free trial without entering a credit card.

What happens after the free trial?

If you haven't subscribed, your account pauses and your booking page goes offline, so clients can't book. Nothing is deleted. Add a payment method and choose a plan, and everything comes back automatically.

Do my customers need to download an app?

No. BarberBook works in the browser on any phone or computer.

Do customers need a password?

No. Customers book with their name and phone number and confirm it with a one-time code sent by text. Email is optional and adds email confirmations and reminders.

Can I use BarberBook for a salon?

Yes. BarberBook works for barbershops and beauty salons. You create your own list of services and prices.

Can customers cancel or reschedule?

Customers can cancel from My Bookings or from the link in their confirmation email, then book a new time. Cancellations within 2 hours of the appointment are flagged as late cancellations.

How do I share my booking page with customers?

Every shop gets a unique booking link and a downloadable QR code, both available from your dashboard.

Still have questions?

We're happy to help with anything not covered here.

Contact us